According to the Retirement Benefits Acts, if an employee or a member of a company scheme is discontented with the decision of the custodian, manager, or the trustee of the scheme, that person can submit a letter of request addressed to the Chief Executive Officer, stating that he or she wants the decision to be reviewed, to make sure that it is in harmony with the provisions provided in the scheme. This letter should also be copy furnished to the custodian, manager and the trustee of the scheme. Aside from the members, other parties such as service providers, sponsors, and trustees are likewise entitled to ask authorized personnel to make decisions on disputes and complaints filed involving retirement benefits.
Once your retirement or your pension complaint is received by the authority, it will be their duty to investigate and decide on what the resolution would be. An authority's decision is necessary and concluding, and can be imposed in a court of law. If you believe that your case needs more investigation, you can challenge the decision of the authority by appealing to a tribunal - which is set up under the Retirement Benefits Act.
If you believe that there are acts or behaviours that negatively affect your pension plan, and if you feel that your investment is unsafe or you feel injustice on your part, it is only safe to talk to professionals who could give you advice on how to file a pension complaint, or get a clearer explanation of what is actually happening within your company scheme.
If your complaint involves government pension, outside funds management, retirement benefits, pension complaints, find out the grounds before filing for one, and find the most appropriate organization that can help you file your complaint.
Authorized personnel or organizations that specialize in complaints usually ask the same requirements before processing your complaint. Some requirements included are your formal written complaint, an initial dialogue between you and the other party, filled up complaint form, and others. Once you have filed your complaint, you are given 2 weeks to wait for an acknowledgement from the firm. Your complaint will then be processed for further review, set for a court trial, and other procedures that will lead to the resolution of the problem.
Disputes or miscommunications often happen, and you don't have to blame others, or you don't have to feel bad that you filed a complaint against your company. There are reasons why things happen, and to make things right, the first step to do is let the authorities to know. This way, you will achieve justice and get what's right for you.